Privacy Policy
How ProBuilt Refrigeration Repair handles your information
Effective Date: January 1, 2025
ProBuilt Refrigeration Repair respects your privacy. This policy explains what information we collect when you visit our website or call us for refrigerator repair in Leesburg, Virginia, and how we use and protect it. We keep things simple and straightforward, just like our service.
Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, and the service address where we'll perform the repair. We also note information about your refrigerator, such as the brand, model, and the issue you're experiencing.
If you use our website, we automatically collect basic technical data like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your appointment, send updates, and follow up after the repair. Your service address helps our technicians arrive at the right place.
We use the technical data from our website to improve its performance and make it easier for customers to find us. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to see how visitors move around the site. Cookies are small files stored on your device that help us provide a better experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect anonymous data about website traffic. These tools may use cookies and similar technologies to track visitor behavior.
The information collected is aggregated and does not identify you personally. We use it only to understand which pages are popular and how we can improve our online presence.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to serve you.
We may also disclose information if required by law or to protect the rights and safety of our business, our customers, or others.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy. For example, we retain service records for a reasonable period to handle any follow-up questions or warranty claims.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage and limiting access to only those who need it to serve you.
Please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it, or to stop using it for certain purposes.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a revised effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your data, please reach out to us. We're happy to help.